Job Profile: Customer Service & Operations Analyst
Work Location: Gurugram, India
Degree Needed: BA, BCom, BBA, BSc(Non-IT)
Batch Eligible: 2018-2019 Graduates only
Join us as a Customer Service & Operations Analyst
What you’ll do
In this key role as Web Chat Analyst, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
The skills you’ll need
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
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